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Hotels are hotbeds for human trafficking, and your staff must be especially attentive to sniff it out.
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Promoting internally is often smart, but your business has no one-size-fits-all solution. What factors should be especially important in your decision?
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Airbnb’s camera ban can’t stop you from staying secure.
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The majority of travelers are worried about climate change. Like it or not, sustainability attracts a large customer base.
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ABOUT US
Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service.
As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.
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