TOP STORIES
Your brand can gain customer loyalty by offering concierge-level customer service — even if you’re not in the hotel or hospitality industry.
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Take these steps to offer an outstanding customer experience.
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Your guests will keep coming back if you provide the best service possible.
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Research shows hotel guests want a unique experience tailored to them.
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COMPETITIVE INTELLIGENCE
Best Practices
- 5 Crucial Onboarding Tips to Build a Happy and Productive Staff
- 5 Important “During the Purchase” Guest Experience Touch Points to Consider
- It’s 2023, Should You Bother with COVID Precautions?
- Marketing Tips to Boost Customers and Profits
- How Hotels Can Be Accessible for People with Disabilities and Why That Matters
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ABOUT US
Hospitality Excellence was founded in 1999 by President Roberta Nedry when she recognized a void in creating empathetic and memorable experiences in the guest services and hospitality industry. Since then, her team has grown to fulfill this demand through expertise training on a global scale in over 25 industries, having trained over 40,000 employees, managers and students and provided