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From virtual room tours to augmented reality (AR)-powered hotel maps, immersive tech is helping properties connect with digital-native travelers in more intuitive and impactful ways.
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DIY socials are the new brunch. Here’s how restaurants, hotels, and breweries can tap into the growing trend of “crafternoons” to attract younger guests, drive engagement, and make better use of their space.
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Ten tips for handling tariff-related price hikes with transparency and grace.
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Independent hotels across the U.S. can enhance guest experiences, expand local networks, and increase bookings by partnering with regional concierge associations.
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Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service.
As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.
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