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How hotels use data analytics for personalized marketing and dynamic pricing.
Read MoreFrom contactless check-ins to seamless ticketing, biometric technology is transforming the guest experience – but is the loss of human connection a price worth paying?
Read MoreGo ahead, hire that overqualified applicant. They want to be here, and they’re more grateful than you think.
Read MoreAdding personality and cohesion is essential, and it doesn’t have to empty your wallet.
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ABOUT US
Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service.
As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.
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