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GEM Journal unpacks the drive-thru giant’s unstoppable quality, friendliness, and overall guest satisfaction.
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In the fast-paced world of hospitality, the right tools can empower concierges to transform guest stays from ordinary to extraordinary.
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Build up your part-time workforce with tailored inspiration.
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Industry data still shows staffing challenges. Try these innovative strategies to attract and retain talent.
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COMPETITIVE INTELLIGENCE
Best Practices
- The Top 10 Tools Every Concierge Pro Should Use
- Design the Perfect Seasonal Service Role for Teens
- Building Strong Employee Relationships: 4 Techniques for Managers to Foster Connection
- 5 Important “During the Purchase” Guest Experience Touch Points to Consider
- Improve the Feng Shui of Your Hotel With These 5 Tips
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ABOUT US
Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service.
As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.
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