Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service. 

As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.