TOP STORIES
How hotels use data analytics for personalized marketing and dynamic pricing.
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From contactless check-ins to seamless ticketing, biometric technology is transforming the guest experience – but is the loss of human connection a price worth paying?
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Go ahead, hire that overqualified applicant. They want to be here, and they’re more grateful than you think.
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Adding personality and cohesion is essential, and it doesn’t have to empty your wallet.
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Best Practices
- How to Deliver Bad News of a Layoff While Maintaining Professionalism
- Starting Over Again: Why the Service Sector Should Embrace New Hires with Long Resumes
- Improve Your Hotel’s Visual Appeal By Focusing on These 3 Basics
- 5 Practical Touchpoints to Make Fast Casual Dining More Accessible
- Designing Inclusive Events: How Hoteliers Can Attract and Delight Diverse Guests
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ABOUT US
Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service.
As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.
PEOPLE
- Emotion Management Guide for Managers
- Gustavo’s Secrets to Leadership and Service Excellence
- The Garden Republic Helps Clients Build a Better Life From the Outside In
- Oracle Sets the Stage for Hotels, Placing a Spotlight on Technology
- “There’s a Huge Opportunity to be a Trusted Partner to the Travel Agency Community”