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5 Crucial Onboarding Tips to Build a Happy and Productive Staff

Retain your employees by starting off on the right foot.

Onboarding new employees in the hospitality industry is a critical process. Properly introducing new hires into your organization can help them feel valued, motivated, and prepared to perform their duties with confidence. So, it’s important to get it right.

Proper onboarding can be key to employee retention. Good onboarding practices can improve employee retention by helping new hires feel valued. Employees who feel connected to their workplace are more likely to stay with the organization long-term.

Nearly 9 in 10 employees decide if they’ll be staying with a company within the first month of being employed. But only 12 percent agree that their employers do a good job in the onboarding process.

“Instead of using the experience as an opportunity to connect emotionally with new hires,” the Society for Human Resource Management writes, “HR professionals often overwhelm them with boatloads of materials and information at the new employee orientation.”

Here’s how to make that connection and keep your employees around for the long haul.

Create a detailed onboarding plan

The first step in onboarding hospitality employees is to create a plan that outlines the key steps, timelines, and responsibilities. The plan should include everything from an introduction to your company culture to the specific training and development required for their role.

Provide a warm welcome

This is essential for making a positive first impression on your new employees. Make sure that someone from your management team is there to greet them on their first day and give them a tour of the workplace. Additionally, consider providing a welcome kit or gift, such as a branded t-shirt or water bottle, to show your appreciation for their decision to join your team.

Provide comprehensive training

Good training is essential for ensuring that your new employees have the necessary skills to perform their job effectively. This training should cover everything from basic customer service to specific job-related tasks. Maybe ask new employees what learning style works best for them and provide a mix of in-person, online, and hands-on training.

Set clear expectations

Setting clear expectations is important for ensuring that your new employees understand what is expected of them. This includes their job duties, work schedule, performance goals, and company policies. Consider providing an employee handbook or other written materials that outline these expectations in detail, and make sure to discuss them during the onboarding process. This way they aren’t surprised by anything a month into the job.

Provide ongoing support and feedback

This helps new hires feel valued and supported throughout their onboarding process. Schedule regular check-ins with new employees to see how they are adjusting and provide feedback on their performance. Make sure that they know who to turn to if they have any questions or concerns.

Celebrating milestones and achievements, at least at first, helps new employees feel valued and appreciated for their contributions. This can be as simple as recognizing an employee’s first week or month on the job, or as elaborate as organizing a team outing or celebration for reaching a specific goal.

Showing your appreciation for your employees’ hard work and dedication can go a long way toward building a positive work culture and promoting employee retention.