Best Practices and up to the minute news on Customer Experience Management and Service Excellence

5 Phrases That Can Irk Unhappy Guests (and What to Say Instead)

 Image Alt

In hotel customer service, tweaking your wording can go a long way to soothing a dissatisfied guest.

Make your team shine like a GEM. Invest in your team’s future success with unlimited access to THE GEM.

Become a subscriber to this exclusive source of customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

EXCLUSIVE OFFER: Subscribe to get full access and 4 weeks free – no credit card required.

 Image Alt "Read The Full Article Now"

Already a subscriber? Please login below.