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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Booking.com’s 2025 Travel Predictions: Key Insights for Hospitality Leaders

Female traveler passenger walking with a yellow suitcase at the modern Airport Terminal, Back view of woman on her way to flight boarding gate, Ready for travel or vacation journey.

Understanding Booking.com's latest travel predictions can help hospitality managers stay ahead of travelers' evolving preferences.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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