Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Attracting an audience brings in new business and raises your bottom line.
Here’s why your company shouldn’t gauge the customer experience on CX surveys alone.
These three businesses have a lot to learn about first-call resolution.
Practice these listening tips at your organization to clearly understand how your customers feel and what they expect.
Most diners check reviews before deciding where to eat, so it’s important to learn the art of responding to a bad review.
In today’s day and age, social media is vital but it’s not the only marketing method out there.
Receiving opposite answers from two customer service reps left me wondering whether my health insurance claim would be approved or denied.
Surveys alone don’t cut it when your organization wants to know how your customers really feel.
Hotels can provide super service by meeting guests where they are and offering help in the moment.
A bad medspa review can cost you, but a hasty response can land you in hot water.
Copyright © 2023 The Gem - All Rights Reserved.