Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Attracting an audience brings in new business and raises your bottom line.
Newsletters are all the rage and a great opportunity to connect with your guests directly.
Don’t let negative hotel reviews send potential guests packing.
Retaining guests is much less expensive than finding new ones and an effective email campaign is well worth the effort.
We live in a digital world, and IT infrastructure can slow your business to a crawl. Here are some reasons investing on IT staff on-site might pay big dividends in the future.
Don’t let your brand get left behind by competitors who utilize chatbot technology for a better customer experience.
Here’s why your company shouldn’t gauge the customer experience on CX surveys alone.
Don’t let your restaurant reputation go downhill because you were too busy running your restaurant to stay on top up of online reviews.
Don’t put these security measures at the bottom of your to-do list.
These three businesses have a lot to learn about first-call resolution.
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