Best Practices and up to the minute news on Customer Experience Management and Service Excellence
These three businesses have a lot to learn about first-call resolution.
Most diners check reviews before deciding where to eat, so it’s important to learn the art of responding to a bad review.
Attracting an audience brings in new business and raises your bottom line.
What happens after a guest checks out can matter just as much as what happens during their stay. A smart, well-timed follow-up isn’t just polite — it’s strategic.
Independent restaurants and hotels often overlook the guest experience before check-in or sit-down. But how your team answers the phone says more about your brand than most realize.
Websites and social media are essential tools for driving foot traffic – but not every platform (or marketing firm) delivers results. Here’s how restaurant owners can get the most bang for their buck.
TikTok is launching a travel-specific ad product designed to connect brands with consumers actively planning their next trip. For hoteliers, restaurants, and travel agents, this shift signals new opportunities to engage travelers before they even book.
Nobody likes a maze of menus. So why are we still using them in customer service call centers?
The eyewear retailer’s legendary customer service commitment is a masterclass in guest experience. Here’s how hospitality leaders can apply it.
Whether you’re paying for ads or want to advertise on a budget, these ideas may work for you.
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