Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Whether you’re paying for ads or want to advertise on a budget, these ideas may work for you.
These three businesses have a lot to learn about first-call resolution.
Don’t let negative hotel reviews send potential guests packing.
Retaining guests is much less expensive than finding new ones and an effective email campaign is well worth the effort.
Offering a digital concierge is one more way your hotel can stand out from competitors.
Newsletters are all the rage and a great opportunity to connect with your guests directly.
Attracting an audience brings in new business and raises your bottom line.
The first impression you make on a call can pave the way for a long relationship.
Most diners check reviews before deciding where to eat, so it’s important to learn the art of responding to a bad review.
Don’t let your brand get left behind by competitors who utilize chatbot technology for a better customer experience.
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