Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Guest satisfaction surveys are an effective way to get honest and constructive feedback.
Self-ordering kiosks are boosting guest satisfaction and cutting costs. Is your restaurant keeping up?
With new import tariffs driving up ingredient and supply costs, operators need to rethink everything from menu design to purchasing strategies. These timely adjustments can help soften the blow.
Creating a hotel video that’s compelling and shareable can boost your hotel’s sales and add quality to your marketing campaign.
Here are the top ancillary services your hotel can provide to boost your bottom line.
How hotels use data analytics for personalized marketing and dynamic pricing.
Weddings are a natural fit for boutique hotels and luxury resorts, but to deliver the experience couples expect, you’ll need more than just a pretty backdrop.
AI tools are transforming how restaurants set prices. The impact goes beyond profits.
Furry friends need a place to stay, too. Gain customers by becoming pet-friendly.
If your hotel houses a restaurant, you can increase your profit by catering to your ideal audience.
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