Best Practices and up to the minute news on Customer Experience Management and Service Excellence
From room cleaning opt-outs to noise sensitivity and tech-free zones, hotels are adapting to a new era of privacy-first travelers.
DIY socials are the new brunch. Here’s how restaurants, hotels, and breweries can tap into the growing trend of “crafternoons” to attract younger guests, drive engagement, and make better use of their space.
Clear labeling, simplified choices, and mindful pacing are making meals more comfortable for guests with dietary or sensory needs.
Other local businesses can benefit your hotel and them.
Korean corn cheese, Nigerian suya, and Thai papaya salad are no longer niche — they’re what’s driving traffic to your restaurant.
Forget tech execs—hotels near job sites are quietly becoming weekend getaways for tradespeople, remote service workers, and contractors. Here’s how to serve this underrecognized guest segment.
If your hotel houses a restaurant, you can increase your profit by catering to your ideal audience.
Consumers go to spas for the mental and physical health benefits, don’t send them home with bacteria and viruses.
Take these steps to create a positive impression before guests even set foot in your hotel.
Convincing TV commercials sent me their way, but the seamless buying experience is what made me a loyal customer to this family business.
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