Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Online classes generate billions in the economy.
You can’t depend on bookings alone.
From the stage door to your door, here’s how to throw a hauntingly good time guests will never forget
Endless choices are not always a good thing – especially when it comes to the dining experience.
Plenty of wannabes want a free stay. But a real social media star can help sell plenty more rooms.
Don’t let this industry get the upper hand, you have an advantage.
Building trust with your customers must happen before they’re willing to share personal information that your company can use to enhance the customer experience.
Each region offers its own warmth, enthusiasm and style – and international guests can’t get enough.
Housekeeping staff are integral to guests’ experience at your hotel. Here are some ways that you can help distinguish one solid applicant from the next.
Cleanliness is one of the top concerns for guests, don’t fall short.
Copyright © 2024 The Gem - All Rights Reserved.