Best Practices and up to the minute news on Customer Experience Management and Service Excellence
White-glove, personalized customer service is the future of the customer experience.
You should be ready for your guests, wherever they’re visiting from.
White glove service isn’t just for restaurants and high-end retailers. Here’s how your company can offer a premium customer service experience to all of your customers.
Who says concierge duties must stop with booking transportation, tours and dinner or entertainment arrangements? Not these hotels and resorts.
Your brand can gain customer loyalty by offering concierge-level customer service — even if you’re not in the hotel or hospitality industry.
Your guests will keep coming back if you provide the best service possible.
Offering the right kind of concierge services can sway guests to book at your hotel again instead of the hotels across the street.
Concierges that attain Les Clefs d’Or membership are highly respected in the hotel industry.
Call center concierge service leads to greater customer satisfaction, reduces the number of callbacks to resolve issues and lowers operational costs.
Want your hotel to stand out from competitors? Offering concierge services could be the key to more bookings and higher revenue.
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