Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Offering the right kind of concierge services can sway guests to book at your hotel again instead of the hotels across the street.
So what does “five-star” really mean? Flying reminded me it’s less about amenities and more about attention.
In the fast-paced world of hospitality, the right tools can empower concierges to transform guest stays from ordinary to extraordinary.
Your guests will keep coming back if you provide the best service possible.
White glove service isn’t just for restaurants and high-end retailers. Here’s how your company can offer a premium customer service experience to all of your customers.
Concierges that attain Les Clefs d’Or membership are highly respected in the hotel industry.
Providing white-glove service sets your brand apart from competitors by offering an exceptional guest experience.
White-glove, personalized customer service is the future of the customer experience.
You should be ready for your guests, wherever they’re visiting from.
Children can quickly complicate a trip, and families many times find themselves anxious trying to plan for a bevy of concerns. Hotel staff can help.
Copyright © 2025 The Gem - All Rights Reserved.