Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Children can quickly complicate a trip, and families many times find themselves anxious trying to plan for a bevy of concerns. Hotel staff can help.
If I’m visiting a certain locale, your hotel may well make interesting memories for travelers by providing a simple souvenir of sorts.
Who says concierge duties must stop with booking transportation, tours and dinner or entertainment arrangements? Not these hotels and resorts.
Your brand can gain customer loyalty by offering concierge-level customer service — even if you’re not in the hotel or hospitality industry.
Call center concierge service leads to greater customer satisfaction, reduces the number of callbacks to resolve issues and lowers operational costs.
Want your hotel to stand out from competitors? Offering concierge services could be the key to more bookings and higher revenue.
How hotels can provide better service while helping travelers relax.
Some ultra luxury hoteliers are going to great lengths to take personalization to extremes
These top virtual concierge features can make and keep your hotel guests happy.
LISBON, Portugal, January 27, 2010. Three hundred and thirty of the world’s top professional concierges
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