Best Practices and up to the minute news on Customer Experience Management and Service Excellence
It’s far more psychological than tangible. What you may think people overlook, they’re paying far more attention to subconsciously.
Virtual concierge and chatbot technology offer an immensely helpful way to answer questions, solve issues and learn more about your guests and their preferences.
Discover how immersive kitchen designs are turning restaurants into must-see hotel attractions.
From contactless check-ins to seamless ticketing, biometric technology is transforming the guest experience – but is the loss of human connection a price worth paying?
Federal staff are leaving voluntarily, and others have been laid off. If you’re looking for a loan to buoy in the next few years, consider another backup plan from an angel investor or some other apparatus.
Travelers have immense trust in the hotels they decide to book with – don’t break it. Keep them safe with these basic precautions.
Creating a memorable guest experience leads to repeat bookings and positive reviews. Here’s how hospitality leaders can turn first-time visitors into lifelong customers.
Providing potential guests with an immersive experience can boost sales and meet guests’ increasing expectations.
It’s a fact: Atmosphere doesn’t just affect guest behavior – it also influences staff performance.
How mobile check-ins and digital keys are shaping the future of hospitality.
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