Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Your guests are probably choosing a hotel restaurant because of its convenience. What else should you be considering if you want to gauge its performance?
Your brand’s customer journey begins long before the purchase.
Don’t serve up these restaurant turnoffs that send guests to your competitors for their next meal.
Botched orders and unaccountable management quickly killed my enthusiasm for the new restaurant down the street.
Don’t be caught off guard. Use power outages to display your exemplary service.
Implement these strategies for the optimal digital customer experience.
Modern customers are looking for real help from artificial intelligence.
Word-of-mouth and online reviews are great ways to retain guests – here’s how to gain that positive traction.
Take these steps to create a positive impression before guests even set foot in your hotel.
Knowing who your guests are and why they travel is key to maximizing revenue with hotel marketing segmentation.
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