Best Practices and up to the minute news on Customer Experience Management and Service Excellence
2024 was a year of regrowth in the hospitality – showing a promising growth period since the pandemic that reshaped the industry.
Effective loyalty and rewards programs evolve with shifting guest demands and preferences.
GEM Journal unpacks the drive-thru giant’s unstoppable quality, friendliness, and overall guest satisfaction.
Understanding the customer experience journey begins with a clear mapping strategy.
Do local experiences outweigh enjoying hotel amenities? For many guests, the answer is yes.
Set the tone for success in the hospitality industry with actionable strategies, insights, and a focus on guest satisfaction.
Get the most “bang for your buck” when comping guests.
Understanding customer touch points that take place during the purchase can help your brand understand and improve the customer experience.
Here’s what the latest dining research says.
Don’t let these unsafe or annoying maintenance issues spoil the guest experience.
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