Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Putting effort into accessibility makes it possible for more customers to shop.
Provide the escape guests crave without the need for a passport. An international adventure is within reach.
The majority of travelers are worried about climate change. Like it or not, sustainability attracts a large customer base.
Hotel guests appreciate being heard, engaged, and understood.
AI will generate more than $1 trillion in additional revenue each year and you don’t want to miss out.
Word-of-mouth and online reviews are great ways to retain guests – here’s how to gain that positive traction.
It’s essential to have a plan in place that addresses medical emergencies.
Customers are always looking for the next best thing. Understand these key metrics to ensure you’re keeping up, no matter what kind of business you run.
Get the most “bang for your buck” when comping guests.
Here’s what the latest dining research says.
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