Best Practices and up to the minute news on Customer Experience Management and Service Excellence
You can make getting hair and beauty services an “experience” at your salon.
Employing artificial intelligence in your salon can make for a better client service experience.
Customer loyalty is based on much more than product alone.
These common survey mistakes can prompt customers to send your survey straight to the trash.
Want to keep your members happy and competitors at bay? Prioritize these four fitness center customer service tips.
Having a customer experience strategy in place helps boost revenue and build customer loyalty.
Today’s customers expect digital communication and mobile options with a human touch and self-service methods that offer convenience and efficiency.
Take these steps to protect guest privacy and your hotel or restaurant from cyber attacks.
Today’s hotel guests expect more than the tried-and-true basics of the past.
Listening to and addressing guest complaints helps keep guests happy and more likely to book your hotel again.
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