Best Practices and up to the minute news on Customer Experience Management and Service Excellence
The account was active for 13 years. Here’s what customer service professionals can learn from it.
Sometimes, the best way to learn is through an example of what not to do.
The hotel chain is hiring staff with no experience. Is it desperation or innovation?
Terminations are common — but how companies announce them is what customers remember.
Southwest is the latest airline to make their customer service agents work remotely.
From Alaska to Hawaii, multiple airlines recently announced their plans to help the U.S. government with the Afghanistan evacuation mission.
As more people start traveling, the Better Business Bureau warns of common cons in the hotel industry.
The Centers for Disease Control say it may happen as early as July 2021.
Dying to travel all year? Don’t fall victim to fraud.
A new survey reveals how much everyone wants to take a trip.
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