Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Prices are rising and guest satisfaction is decreasing.
New technology platform PolyAPI shines light on AI’s potential. Hotels should join the race before they get left behind.
Omnichannel customer experience tops the list of 2023 retail trends.
The account was active for 13 years. Here’s what customer service professionals can learn from it.
Sometimes, the best way to learn is through an example of what not to do.
The hotel chain is hiring staff with no experience. Is it desperation or innovation?
Terminations are common — but how companies announce them is what customers remember.
Southwest is the latest airline to make their customer service agents work remotely.
From Alaska to Hawaii, multiple airlines recently announced their plans to help the U.S. government with the Afghanistan evacuation mission.
In honor of its 40-year anniversary, the Choice Hotels International brand launched summer sweepstakes for customers.
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