Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Today’s hotel guests want the soul of old-school hospitality and the seamlessness of smart tech. Here’s how forward-thinking properties are accommodating both.
Plenty of public-sector employees around the country now find themselves jobless, and you have an opportunity to hire them if and when they apply. What should you be considering?
A new white paper by Otelier sheds light on how data-driven strategies and automation can redefine success in the hospitality industry.
The wealthiest travelers seek exclusive experience-driven travel, while the mid-market hotels struggle to seek funding.
Construction vibrations threaten iconic luxury properties.
The hotel titan plans to launch “glamorous camping” lodging collection in 2025.
New technology platform PolyAPI shines light on AI’s potential. Hotels should join the race before they get left behind.
Prices are rising and guest satisfaction is decreasing.
Omnichannel customer experience tops the list of 2023 retail trends.
The account was active for 13 years. Here’s what customer service professionals can learn from it.
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