Best Practices and up to the minute news on Customer Experience Management and Service Excellence
This is a unique and monetizable method if you want to pave your own way into hospitality management.
Does your hotel need an upgrade? Small improvements can make a big difference when renovations aren’t in the budget.
Restaurants that utilize effective holiday promotions can keep their profit flowing and keep consumer attention.
AI will generate more than $1 trillion in additional revenue each year and you don’t want to miss out.
Guests are more likely to choose a well-rated hotel than a cheap one.
GEM Journal speaks with Oracle Hospitality Senior Director Luis Weir about his vision for the industry’s future.
Make it easy for guests to book with you by optimizing your website for mobile use.
U.S. workers are taking “flexcations,” and they’re planning well in advance. Be sure to make it onto their itinerary.
Occupancy rates are worse than 2019. Don’t watch your numbers dwindle without warning. These metrics will help you stay on top.
Win potential customers over with exciting in-house activities.
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