Best Practices and up to the minute news on Customer Experience Management and Service Excellence
“A good leader never forgets where they came from. That way they can always lead anyone in a lower position.”
In this one-on-one with the “Queen of Fun,” Grettel Guerra talks party prep and personal connection.
Oracle Hospitality’s latest platform connects data with operations, elevating an entire industry
Energy guru Shea Hansen inspires health and wealth through holistic design.
When the owner of FelFel Mediterranean couldn’t find staff, Appsuite stepped in with kiosk ordering technology.
Travel agents seek hotels with ABC Global Services’ seal of approval. The program guarantees trust in guest experience.
Slow and steady wins the caffeine race: Find out how Florida favorite Ella Cafe became the most happening coffee spot in town.
GEM Journal sits down for a Q and A with a hotelier to learn her secret sauce to great guest communication.
A large portion of guests live with a disability and rely on a service animal. Is your business equipped to take care of them?
So you’ve decided to do your own version of “undercover boss” to make sure your
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