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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Data-Driven Decision Making in Hospitality

Company Operations Manager Holds Meeting Presentation. Diverse Team Uses TV Screen with Growth Analysis, Charts, Statistics and Data. People Work in Business Office.

How hotels use data analytics for personalized marketing and dynamic pricing.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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