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Don’t ignore them. Show your potential guests how much you care and how willing you are to improve as a business.
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Don’t serve up these restaurant turnoffs that send guests to your competitors for their next meal.
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Don’t be caught off guard. Use power outages to display your exemplary service.
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From the stage door to your door, here’s how to throw a hauntingly good time guests will never forget
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ABOUT US
Roberta Nedry is the designer of 3DService®, a unique service training methodology integrating touch points, behaviors, skills, strategies, and methods to drive positive customer emotions, recognizing the multiple dimensions of exceptional service.
As founder of GEM Journal of Hospitality Excellence, Roberta and her team, share the secret tips and tricks she’s learned over 40 years of analyzing, exploring, delivering, and managing guest, customer, and service training experiences around the world. We’re here to help you become a service leader hero for your team or customers.
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