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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Gustavo’s Secrets to Leadership and Service Excellence

Guztavo Sanchez and team at Hotel B Unique in Cozumel, Mexico.

“A good leader never forgets where they came from. That way they can always lead anyone in a lower position.”

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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