Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
The busiest time of year can also be the most stressful – especially for employees working in the hospitality industry.
While upper level management watches the seasonal numbers climb, workers can become stressed to the point that it affects their performance (and inspires a job hunt in the new year).
Sleepopolis – an online research company dedicated to promoting healthy living – recently polled over 1,000 Americans to find out how the holidays affect stress levels. Their study confirms that 8 in 10 people feel extra stress during the holidays. Over half of that stress comes from worrying about finances.
Employees generally carry personal stress into their professional environment. Those feelings can become even more pronounced during the winter season and transfer to other coworkers – and guests.
A pay raise or bonus might do the trick, but it isn’t always possible. And other forms of increased compensation, like making more in tips, still doesn’t cancel out an overwhelming workload.
When words like “jolly” and “merry” are being thrown around as often as you see someone holding a pumpkin spice latte, it’s time to give employee morale a boost. Here are some surefire ways to bring your staff together and inspire them to create a wonderful winter atmosphere for themselves and guests alike:
Your staff’s mental and physical wellness should be a top priority, especially around this time of year where the potential for profits are high. Considering we’re still surviving a pandemic and dealing with the high costs of inflation, it’s no wonder we’re more stressed than ever. Guests are more likely to spend when the vibe is right, and that vibe starts and ends with customer service.
As much as you want your guests to feel the love, it has to start with your workforce.
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