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How Hotels Can Achieve Operational Excellence in 2025

Hoteliers gesturing to incoming guests arriving at the Soluxe Hotel in Putatan.

A new white paper by Otelier sheds light on how data-driven strategies and automation can redefine success in the hospitality industry.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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