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How the Magic Castle Hotel Turned a Popsicle Into a Guest Favorite

The Magic Castle Hotel and Club, châteauesque residence built in 1909, performance venue for the Academy of Magical Arts located at 7001 Franklin Avenue.

A simple, cost-effective idea turned an ordinary hotel into a beloved destination, offering insights for hospitality leaders on elevating guest satisfaction.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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