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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How to Improve Hospitality in Your Hospital

Doctor Hospitality

Research says hospitality makes patients more comfortable than the actual medicine. Here's how to make your hospital more profitable.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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