Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How to Target and Fix the Major “Pain Points” in Your Business

When a structure is under pressure, the weak spots will be the first to bust, and everything will come down with it. A business is much the same, so eliminating those weak spots can save it before too much damage is done.

Every company faces its own unique set of issues, but the best place to start is by examining common problems.

Any business is built up from its employees and customers. Focusing on issues affecting company culture or brand recognition will save companies from the pain of business loss.

Workplace culture

Culture describes a group of people’s values, attitudes, and shared experiences, and it’s incredibly important in a workplace.

A good workplace culture should be based on teamwork, dependability, and productivity. It fosters an environment that encourages employees to stay and do their best.

Data gathered by Deloitte shows that most executives and employees see a solid workplace culture as pertinent to a business’s success.

A lot of the direction will depend on management. Managers should set an example for their employees and pave the way. They should encourage employees to grow, improve, and learn to make their own decisions. Autonomy will help employees feel trusted and valued.

Another way to promote a better workplace culture is to encourage employee bonding. Consider creating fun experiences and scheduling group meetings to keep everyone on the same page. Employee recognition is important, too.

Brand recognition

Brand recognition is key to acquiring new customers.

A  previously released report by ipsos shows consumers go with a brand they recognize approximately three out of four times. Statistics have repeatedly shown that brand recognition is incredibly profitable.

That also means that if your business hasn’t already been incorporated into consumers’ minds, you may be falling behind. Consumers will be less likely to choose you.

The best way to raise awareness of a brand is through recognizable marketing, such as unique logos, slogans, and packaging.

Brand recognition doesn’t have to be limited to physical cues, though. A brand name shouldn’t be the only thing that pops into a consumer’s mind – they should also be able to associate high-quality goods or services with that name.

Maintaining company standards is important here. No matter the location or product, customers expect consistency. A lack of consistency will make it difficult to be remembered, especially in a positive light.

Organization

Organization is a key to efficiency. It also lowers employees’ stress and allows everyone to do their best work.

Tactics will vary by business type, but there are many important ways to apply organization to every aspect of a business.

In the digital realm, use tricks like creating a naming system for files for easier location and organizing your email inbox into different folders. Create step-by-step guides for complex processes so everyone follows the same procedure, and no one is left confused and frustrated.

Keep the workspace organized for physical offices by making time to tidy up every day and make checklists for employees to follow.

Businesses that sell tangible goods face unique organizational challenges, too. Labeling everything and storing similar products together can make a big difference. Also, make sure the most popular, fast-moving products are easily accessible.

Putting time into the organization will save time in the long run.

Instead of letting common issues tear your business down, learn from others’ mistakes and do it right. Flip these pain points around and build a strong foundation.