Revamping Your Salon: 7 Tips for a Successful Rebrand
Give your salon a makeover by rethinking your space, service, and marketing strategy.What Guests Want From a Hotel Restaurant
Your guests are probably choosing a hotel restaurant because of its convenience. What else should you be considering if you want to gauge its performance?5 Classes Hotels and Restaurants Can Host Virtually in a Tech-Savvy World
Online classes generate billions in the economy.Accommodating a Celebrity in Your Hotel
Some places have celebrities in their doors all the time. Others just once in a blue moon. What factors should you be considering when a celebrity is coming to stay?Miami’s MILA Is More Than a Restaurant – It’s a ‘Lifestyle Sanctuary’
Inspired Japanese cuisine meets Mediterranean flair at Miami Beach’s most sophisticated hot spot.5 Pre-Purchase Guest Experience Touch Points to Track
Your brand’s customer journey begins long before the purchase.6 Hotel Room Relaxation Devices and features for Travel-Stressed Guests
Help your guests unwind after a long day of travel, conference events, meetings or sightseeing with these room features that lead to a good night’s sleep and return bookings.3 Straightforward Tips to Increase Your Hotel’s Revenue
You can’t depend on bookings alone.These Key West Hotspots Find Their Niche Serving Out-of-the-Box Pleasures
From dessert-centric speakeasies to singers with attitude, this eccentric southern city has it all.How Hoteliers Can Effectively Respond to Negative Reviews
Don’t ignore them. Show your potential guests how much you care and how willing you are to improve as a business.Avoid These 10 Top Restaurant Turnoffs
Don’t serve up these restaurant turnoffs that send guests to your competitors for their next meal.It Took Only a Few Failed Guest Experiences to Lose My Restaurant Patronage
Botched orders and unaccountable management quickly killed my enthusiasm for the new restaurant down the street.Mitigating Power Outages’ Impact on Guests and Reputation: A Hotelier’s Guide
Don’t be caught off guard. Use power outages to display your exemplary service.3 Ways to Improve Employee Engagement
One of the nation’s leading workforce platforms highlighted the importance of efficiency overgrowth.What Hospitality Industry Leaders Need to Ask Entry-Level Candidates in an Interview
So you’ve done the hard work of recruiting on these college campuses. What might be the best questions to ask if and when you bring in folks for an interview?A Theatre Director’s Guide to Planning the Ultimate Halloween Event
From the stage door to your door, here’s how to throw a hauntingly good time guests will never forget10 Best Tipping Practices Inspired by the UK’s Allocation of Tips Act
Employers across the pond are reevaluating how they tip out their employees – you should do the same.5 Benefits of Cultural Sensitivity Training
Hotels and restaurants both stand to benefit from training their employees in different cultures and beliefs.Embracing Italian Hospitality: 7 Ways to Infuse La Dolce Vita into Everyday Service
Turn this fall’s travel trend into more “amore” for your guests.Eating Al Fresco: 10 Dos and Don’ts for Service in the Great Outdoors
Make your guests feel extra comfortable with this essential guide for open-air dining.Are Traditional Customer Surveys on Their Way Out?
Here’s why your company shouldn’t gauge the customer experience on CX surveys alone.4 Tips for an Improved Digital Customer Experience
Implement these strategies for the optimal digital customer experience.5 Ways to Maintain Your Restaurant’s Positive Online Reputation
Don’t let your restaurant reputation go downhill because you were too busy running your restaurant to stay on top up of online reviews.Do Tattoos Matter in the Workplace Anymore?
Research says no. Here’s why you should judge workers on their attitude and worth ethic more than their appearance.Hiring the Right Employees: Tips for Conducting Interviews
An interview is an essential tool for finding the employees you want – and the employees who want to work for you.5 Ways Protecting Your Hotel Guests’ Data Improves Revenue
Don’t put these security measures at the bottom of your to-do list.Less Is More: How a Limited Menu Can Boost Quality, Revenue and Ambiance
Endless choices are not always a good thing – especially when it comes to the dining experience.5 Best Practices To Get Your Medical Office in Shape
Patients have options when it comes to healthcare – here’s how to make your office stand out“Personalization”: The New White Glove Service. Here are 4 Benefits of Giving Your Guests A Unique Experience
White-glove, personalized customer service is the future of the customer experience.Innovative Hiring: Unconventional Places for HR to Discover Job Applicants
Here are some places where you might find people whose skills could align with what you’re looking for.How Hotels Can Be Accessible for People with Disabilities and Why That Matters
People with disabilities spend billions in the tourism industry.What Customers Expect from AI in Customer Service
Modern customers are looking for real help from artificial intelligence.“There’s a Huge Opportunity to be a Trusted Partner to the Travel Agency Community”
Travel agents seek hotels with ABC Global Services’ seal of approval. The program guarantees trust in guest experience.When Is Paying an Influencer to Promote Your Hotel Worth It?
Plenty of wannabes want a free stay. But a real social media star can help sell plenty more rooms.How to Target and Fix the Major “Pain Points” in Your Business
Avoid the pain of lost revenue by tackling common weak points that may be putting pressure on your business.How to Impress Your Hotel Guests
Word-of-mouth and online reviews are great ways to retain guests – here’s how to gain that positive traction.12 Calls Later, My Customer Service Issue Remains Unresolved
These three businesses have a lot to learn about first-call resolution.Hurricane Preparedness for Hotels: 4 Essential Steps to Keep Your Property Safe
If you avoid spending some extra cash now, you could be forced to spend astronomically more in a crisis.Hoteliers, Look Out – Your New Competitor Is Here
Don’t let this industry get the upper hand, you have an advantage.First-Party Data Collection is Key to Providing a Better Customer Experience
Building trust with your customers must happen before they’re willing to share personal information that your company can use to enhance the customer experience.5 Ways to Enhance Your Hotel Guest Experience Before Arrival
Take these steps to create a positive impression before guests even set foot in your hotel.The Charm of the Farm Shop Transcends Country Borders
British farm shops attract guests from near and far – their authentic service is the reason why.Consider Guest Behavior When Creating Your Late Check-Out Policy
Sleeping in is common, but there are many other factors that can help you understand why folks might want to check out after 11 a.m. But what should you be thinking about before you allow them to do so?The Argument for 24-Hour Desk Staff in Hotels
Desk staff are expensive, and to some extent, your guests expect them. Is it worth paying to have someone there at every hour of the day?How to Respond if Your Booking System has an Outage
Hotels find themselves at the mercy of the electrical grid, and if your system that keeps room reservations is out, you’ll have some angry guests on your hands. How should you respond?Discover 7 Ways to Keep Nightlife Exciting – Sans Alcohol
Guests are drinking less, but that doesn’t mean they can’t have fun at your bar.7 Ideas for Finding the Middle Ground in Management
The service industry requires managers to juggle praise, support, and control.The Hotelier’s Quick Guide to Hotel Marketing Segmentation
Knowing who your guests are and why they travel is key to maximizing revenue with hotel marketing segmentation.Coming to America: Why Tourists are Drawn to the United States of Service
Each region offers its own warmth, enthusiasm and style – and international guests can’t get enough.The Impact of Hospital Worker Recognition Programs on Employee Motivation
Acknowledging outstanding service is crucial for maintaining high standards of patient care and operations.What to Consider in Hiring Housekeeping Staff
Housekeeping staff are integral to guests’ experience at your hotel. Here are some ways that you can help distinguish one solid applicant from the next.5 Powerful Strategies for Resolving Employee Conflict in Restaurants
When servers fight, guests feel tension. Reduce staff disputes with an open line of communication.5 Tips for Embracing Cultural Diversity at Your Hotel
Accommodating all cultures is key to offering a better guest experience.How Hotels Can Use Psychology to Better Serve Business Travelers
Understanding the wants and needs of corporate guests can help you improve their stays and keep them coming back.The Basics of Maintaining a Clean Hotel Room
Cleanliness is one of the top concerns for guests, don’t fall short.Multi-Sensory Marketing: The Key to Guest Loyalty
Marketing your hotel to the five senses can build pleasant associations, trust and loyalty.How to Cater to International Guests
You should be ready for your guests, wherever they’re visiting from.The Allure of Nostalgia: Why Guests Love Dining at Restaurants That Take Them Back in Time
Guests are more likely to enjoy the present by reminiscing about the past.Guest Experience Lessons You can Learn from Atlanta’s Recent Water Shortage
The City of Atlanta recently had a water issue that has imperiled citizens in and around the city. Does your hotel have plans in place to address an infrastructure issue outside of your control?Why Your Hotel Should Start a Program for Early-Career Prospects
Want a way to connect with folks who are interested in your company? Being intentional in setting aside jobs for early careers can make for a more efficient hiring process.How the Nonprofit Sector can Help the Hotel Business
People don’t always make a connection between nonprofit work and the duties of a hotelier. How can you leverage those common aims to better brand yourself in the community?7 Ways the Bowling Industry Is Upping Its Game To Keep Guests Playing
Bowling has endured through the ages, evolved with the times, and embraced technology for a promising future.4 Steps to Providing White Glove Service at Your Business
White glove service isn’t just for restaurants and high-end retailers. Here’s how your company can offer a premium customer service experience to all of your customers.6 Practical Hotel Perks Guests Can’t Do Without
Save time, money, and headaches by providing guests with truly useful products and services.Retain New Hotel Staff in 5 Easy Steps
Employees are more likely to stick it out and work hard when they feel like they belong. And it all starts with their training.5 Advantages of Hotel Concierge Apps
Offering a digital concierge is one more way your hotel can stand out from competitors.The Garden Republic Helps Clients Build a Better Life From the Outside In
Energy guru Shea Hansen inspires health and wealth through holistic design.Keep Up With Hotel Trends Using These 4 Ideas
Prices are rising and guest satisfaction is decreasing.Maximizing Hotel Revenue: 4 Strategies to Optimize Profitability
Some simple tips can help you boost the books.3 Ways Nature Nurtures the Guest Experience
Bring guests back to nature with easy environmental enhancements.5 Messages to Create Loyalty Program Engagement
These rewards program messages create trust and loyalty among guest members.5 Tips for Managing Your Brand’s Online Reputation
Take these steps to stay ahead of competitors by staying on top of your company’s online reputation.6 Ways to Offer Concierge Service That Makes Your Hotel Stand Out From Competitors
Offering the right kind of concierge services can sway guests to book at your hotel again instead of the hotels across the street.Efficient Water Management for Hotels: Strategies to Reduce Usage by 20%
Don’t let expenses drain you dry. A few upgrades can save you lots of cash.5 Steps to Saving Your Guests and Your Reputation
It’s essential to have a plan in place that addresses medical emergencies.Ask These 5 Engaging Questions to Hire the Best Staff
Not sure if a potential candidate will work out in the long run? These interview questions can reveal a lot.Color Influences 90% of a First Impression – and How to Use Them in Your Hotel
Color theory explores how color influences our subconscious perceptions.High Pressure is Leading to Employee Burnout: 5 Ways to Combat It
Burnout is only getting more common and employee turnover that results from it could cost you in the long term.5 Reasons Why The Hospitality Industry Sees a 74% Annual Turnover Rate
The turnover rate across all U.S. industries is only about 12-15%.When Complimentary Service is Uncomplimentary to Service
Get the most "bang for your buck" when comping guests.Make 20% of Your Revenue from Dining
If your hotel houses a restaurant, you can increase your profit by catering to your ideal audience.Disability Accommodations in Retail Spaces – Beyond the Minimum
Putting effort into accessibility makes it possible for more customers to shop.3 Ways to Blend Human Intelligence with AI
Adding the human touch to Artificial intelligence instills customer trust and loyalty.Top 10 Tour-Giving Tips From a Performing Arts Teacher
Decades in theater and education helped me make every tour the performance of a lifetime5 Olympic-Themed Activities To Motivate Your Staff
Inspire employees this summer with athletic team building that bring out their inner strengthGuest Experience Lessons Learned From Years in Hospitals
Patients need quality care – so do the friends and family that visit them.Discover 3 Guest Services Now Catering to Our Furry Best Friends
Dogs are getting the five-star human treatment in healthcare, dining, and travel.The Top 4 Qualities Hotel Leaders Should Look for in Third-Shift Hires
Hiring personnel have always lamented how hard it is to fill the third shift. But what exactly should they be looking for in an employee to help do so?How to Make Up for a Bad Guest Experience
Life isn’t always perfect and that’s okay – just handle mistakes gracefully.3 Reasons to Bring Non Alcoholic Drinks to the Bar
Mocktails make money because everyone is included.The Service Industry Needs Financial Education Now More Than Ever
Living off variable income can be tricky – providing financial wellness resources can make all the difference.Taking the Drive-Thru Experience in a New Direction
From staff training to machine learning, fast food is improving ordering on the go.Winning Guests’ Hearts: How Allowing Pets in Your Hotel Can Make a Difference
Furry friends need a place to stay, too. Gain customers by becoming pet-friendly.Satisfying Health-Conscious Restaurant Guests: 4 Menu Tips to Keep Them Coming Back
Adding Healthy Foods and Drinks to Your Restaurant Menu pays off in multiple ways.6 Tips for Choosing Guest Experience Management Software
Choosing the right CXM software can help your company to achieve better customer experience management.Give Your Summer Menu a Boost with 5 Inspiring Mocktails
Use what’s on hand to offer guests a range of spectacular beverages.3 Niche NYC Eateries Celebrate Single-Ingredient Simplicity
These New York restaurants found their calling by sticking to the food they know best.4 Areas of Focus for the Total Customer Experience at Your Bank
Giving customers the "TX" may be the key to creating lifetime loyalty.4 Ways to Use F&B Data to Improve the Guest Experience
Put Information collected by your restaurant’s software platforms to good use with these tips.A Former Barista Gives 3 Guest Experience Lessons for Coffee Shop Managers
Working behind a coffee counter gave me purpose, confidence, and a family – it can do the same for others.Maintaining Your Fitness Center: How to Keep Gyms in Tip-Top Shape
Don’t ignore your workout space – keep it clean and up to date so guests want to come back.Take Care of Hospital Staff With Wellness Incentive Programs
Rewards that resonate keep employees motivated, engaged, and healthy.A Tale of Two Coffee Shops: How Feng Shui Fixes Can Attract More Business
The Garden Republic’s Shea Hansen provides holistic solutions for cafés’ biggest design challengesSmall-Ship Cruises Are Summer’s Hottest Escape
Beautiful onboard features and unique excursions help travelers sail into the vacation season.Marketing Tips to Boost Customers and Profits
Attracting an audience brings in new business and raises your bottom line.5 Simple and Affordable Ways to Enhance the Experience for Disabled Guests
It’s not about building ramps. It's about building relationships.OPERA Cloud Takes Hotel Property Management to New Heights
Oracle Hospitality’s latest platform connects data with operations, elevating an entire industryUniversity Board Representation can Greatly Benefit Your Employer
If your local university has an advisory board for its hospitality school board, you want to have an employee on it. Here’s more about the value in having that representation.Why Your Hotel Shouldn’t Hesitate to Hire Recent Grads for the Right Role
It’s graduation season, and students are looking for jobs. You’re looking for labor, and you consider hiring recent graduates under certain circumstances. What are they?Why You Should Prioritize Exit Interviews When Employees Leave
As a leader, you have an obligation to figure out where management issues are and how to quell them when they arise. What value, then, does an exit interview have and why should you push folks to take them?Handling Politics in the Guest Experience Role
Employees are people. Help them help themselves.Experience-Driven Hospitality: 6 Steps to Prepare Your Hotel for Discerning Guests
Do local experiences outweigh enjoying hotel amenities? For many guests, the answer is yes.You Can Recover Thousands in Revenue With These Tricks
Your employees are costing you money, but it isn’t totally their fault. Here’s what to do about it.Dish Up Standout Desserts That Bring Guests Back
Every meal deserves a sweet ending – boost revenue with desserts that wow.WNBA Expansion Could Be Boon for Hoteliers Who Plan
The best women’s basketball league in the world is expanding in North America. How might your brand be able to benefit?Take These 3 Steps for Chatbot Success
Don’t let your brand get left behind by competitors who utilize chatbot technology for a better customer experience.Meeting the Guest Technological Needs of Multiple Generations
Understanding and accommodating what each generation expects leads to satisfied guests who are more likely to book again.What Memory Do You Want to Leave Guests With?
The lasting impression can mean more business or you may never see them again.4 Benefits of Offering Virtual Hotel Tours for a Better Guest Experience
Providing potential guests with an immersive experience can boost sales and meet guests’ increasing expectations.Map These Customer Journey Touchpoints to Improve the Guest Experience
Creating a visual map of your brand’s customer journey reveals strengths and weaknesses that your organization can pinpoint to create a better customer experience.Providing Cutting Edge Customer Service in Surgical Practices
In and out of the operating room, the process of surgery should be as painless for patients as possible.Staging Your Vacation Rental To Withstand a Tropical Climate
Design strong and beautiful spaces that can weather any storm.Building Strong Employee Relationships: 4 Techniques for Managers to Foster Connection
As a manager, establishing a solid relationship with employees is worth investing in.5 Ways to Enhance Your Hotel Guest Experience Before Arrival
Take these steps to create a positive impression before guests even set foot in your hotel.Reel in the 70% of Travelers Relying on Their Phones
Make it easy for guests to book with you by optimizing your website for mobile use.4 Ways to Better Gauge Guest Experience Than Just Google Reviews
They simply offer one snapshot and don’t paint the full picture.3 Ways to Manage Your Hotel’s Online Reputation
Don’t let negative hotel reviews send potential guests packing.Considering Urgent Care Patients Guests Is The Best Medicine
Urgent care offers a convenient alternative to the ER – and often provides a more enjoyable experience for patients.Facing Failure Head-On: How To Reinvest in Your Products and “Partners”
Starbucks – like Domino’s before them – reminds us that owning our mistakes is the best way to move forward.Keep Your Bathrooms Accessible: 3 Tips for Giving Disabled Guests a Comfortable Stay
U.S. travelers with disabilities make about 81 million trips in a year. Make yourself appealing to them.Volunteer Programs Bring Out the Best in Your Staff
Here’s why (and how) your employees can transform into on-the-job leaders while helping the community.How to Build The 3 Pillars of Service Excellence Team Building
Looking to kick service up a notch? Utilize these effective team-building strategies to cultivate service excellence across staff.Digitizing the Dining Process? In-Person Interactions Still Matter Most
Fast casual restaurants are streamlining with technology – but it shouldn’t cost guests the human side of service.Improving the Music Venue Experience
Take entertaining guests to the next level6 Design Tricks To Get Guests Through the Door
Set the tone with a stylish exterior that conveys the culinary experience awaiting diners inside.Tailor Corporate Training Programs to Suit Staff Needs
Professional development improves performance and encourages proficiency, especially when it’s custom-designed for its participants.Emotional Intelligence at Work: 5 Ways to Foster Employee Growth and Success
Knowing how to regulate yourself leads to better teamwork and communication.Nearly a Third of Consumers Want to Take Advantage of Their Remote Work
U.S. workers are taking “flexcations,” and they’re planning well in advance. Be sure to make it onto their itinerary.Guests Crave the Rush of a Thrilling Immersive Experience
Want to quench guests’ thirst for adventure? Immersive entertainment provides an exciting escape.3 Service Principles for the Post-Millennial Generation
The Internet Generation is seeking health, convenience, and – ironically – a place to unplug.Vacationers Seek Peace and Tranquility with ‘Slow Travel’
Guests are trimming their itineraries in 2024. Here’s how to keep up with the purposeful traveler.New Report Names Top Hotel Rewards Programs
Wyndam and Hyatt offer the best rewards program. But other brands have a lot going for their loyalty programs, too.Hotels Have an Edge Against Airbnbs – Here’s How They Can Capitalize on It
Understand how your business is better than theirs and advertise those benefits in your marketing.Take These 5 steps to Map the Hotel Guest Experience Journey
Mapping the guest journey helps your hotel understand and predict guest expectations.Hotel Health and Wellness Trends to Watch
Add these physical and mental health amenities to attract guests seeking a superior guest experience.Master Mother’s Day by Revamping 9 Traditional Celebrations
Stand out this Mother’s Day with edgy promotions that deliver the fun mothers deserve.Customer issues: Response vs. Resolution
Fast response times aren’t worth much without a speedy resolution to customer issues.4 Questions to Ask When Assessing Your Brand’s Digital Customer Experience
If your company’s digital customer support channels aren’t keeping pace with customer expectations, customers may move on to your competitors.How NYC Makes Cramped Spaces Work – Even for Restaurants
The intimate decor of New York’s trendiest eateries teaches us how to create more room for more revenue.Adopt 5 Features of Premium Economy Flying to Offer Affordable Hotel Upgrades
Budget-conscious travelers still spend extra when it’s worth it – take cues from airlines to create economical luxury that guests can’t ignore.More Corporate Events Means More Hotel Revenue: 6 Ways to Make it Happen
The U.S. corporate meeting industry generates billions of dollars, get in on it by leveraging your event space.Angry Customers and How to Handle Them
Complaints come in all forms – be prepared to resolve them all.3 Recommendations for Raising the Bar Experience
Make the most of your dining space by turning a simple watering hole into the place to be (and eat).4 Signs It’s Time to Change Your Loyalty Program
Effective loyalty and rewards programs evolve with shifting guest demands and preferences.What to Consider Before Hiring General Counsel
Attorneys can provide an untold benefit to your business, but there are many trained to do so. What should make one candidate distinct from the next?Afternoon Tea is Hot Right Now –– Here are the 5 Do’s and Don’ts for Guest Experience
America’s obsession with all things British has taken over teatime. Seize this afternoon opportuni-tea to make guests feel like royalty.Professional Development for Your Hotel Employees
Workers care deeply about the ways they can enrich themselves in an attempt to bolster their careers. How can you figure out what exactly they care about?The Best Leadership Styles for the Hospitality Industry
About 60% of employees said their leaders can be significant motivators. Are you pushing them in the right direction?10 Hotel Freebies That Make Guests Feel Like Rock Stars
Want to get guests bragging about your brand? Offer complimentary items and services that deliver instant satisfaction.Work It Out: Getting Guests Into Your Gym
Supplying the equipment is only half the battle – potential customers are looking for more in a gym membership.A Parisian Race Reminds Us To Celebrate the Hospitality Industry
From trade fairs to full-blown festivals, countries around the world honor their servers and hotel staff this year. How will you?U.S. Hotels Collectively Make $3 Billion More Thanks to This Method
Adding fees onto additional room rates requires proper balance and communication – but the reward is well worth it.So You Bought an Airbnb Property, Now What?
You can’t rent out an empty Airbnb, here are five ways to furnish it on a budget.Upselling is an Art: 3 Emotional Intelligence Techniques to Seal the Deal
Don’t leave a sour taste in guests’ mouths by overselling. Upsell with class, and know when to back off.Restaurant Owners: It’s Time to Move Past “Pandemic-Tipping”
I waited tables for years, and feel a 20 percent tip shouldn't be the minimum at restaurants this far out of Covid.A Simple Marketing Tool for Hotels: Newsletters
Newsletters are all the rage and a great opportunity to connect with your guests directly.March into Women’s History with Inspired Dishes and Drinks
It’s not too late to celebrate! Take a cue from these meaningful menus that shine a spotlight on female empowerment.5 Important “During the Purchase” Guest Experience Touch Points to Consider
Understanding customer touch points that take place during the purchase can help your brand understand and improve the customer experience.Bringing Back Dinner and a Show: How Live Entertainment Enhances Dining
The most successful performance venues keep guests entertained, engaged, and ordering all night long.Stuck in an Afternoon Rut? Serve Guests a Happy Hour with a Twist
If your happy hour needs a revamp, discover 5 creative ways to get guests out of the office and into your doors.How to Respond to Bad Restaurant Reviews
Most diners check reviews before deciding where to eat, so it's important to learn the art of responding to a bad review.Follow 5 Teacher Training Tips to Form a Guest Safety Plan
Prepare for the unthinkable with security training techniques used by schoolteachers like me.What to Consider Before Bringing a Hotel to Campus
Plenty of universities around the country have hotels to help deal with a shortage of accommodations in the immediate area.Big Opportunities Come in Little Service Gestures
Find out how taking time to make little moments can score big with guests.The Smallest Gestures can Make the Biggest Impressions in the Hospitality Industry
There’s a degree of care in the most simple and mundane of gestures.Take the Service Elevator to the Top Floor
Customer experience management is increasingly critical as a top investment area and skill essential for C-suite executives (some firms even have a CXO).Want to Avoid a Lawsuit? Customer Service is a Good Start
In the hospitality industry, problems will happen and guests will be discontent. What can be avoidable? The wrong staff reaction and the resulting damage or loss.5 Ways to Use Guest Data to Increase Revenue
Don’t overlook the many ways your hotel can use guest data to motivate repeat bookings, boost revenue and improve the guest experience.Improve the Feng Shui of Your Hotel With These 5 Tips
This ancient art can improve the guest experience through satisfying visuals.Emotion Management Guide for Managers
Having the skills for the job means being equipped with the tools to handle emotions, too.Gen Z Is Ready To Work — But They Need More Than Just a Paycheck
Attract the next generation of hospitality workers by supporting their minds, bodies, and souls.Improve Your Profit by 38% with This Growing Technology
AI will generate more than $1 trillion in additional revenue each year and you don’t want to miss out.How Hair Salons Can Nurture Their Online Presence
Provide personalized hair and beauty service by focusing on social media and your online reputation.Create a Win-Back Email Campaign and Make $36 for Every $1 You Spend
Retaining guests is much less expensive than finding new ones and an effective email campaign is well worth the effort.Improve Hotel Guests’ Trust with These Safety Tips
Travelers have immense trust in the hotels they decide to book with – don’t break it. Keep them safe with these basic precautions.3 Ways Hotels Can Attract Remote and Hybrid Workers
Working professionals have more freedom to travel while still maintaining their working hours.3 Ways Real-Life Impressions Matter More than Online Photos
Bringing guests back will take more than looking good in pictures.More than Half of Employees Say They Need Better Training
Appealing to different learning styles improves morale and performance.How Hotel Concierge Can Woo Travelers With a Local Touch
If I’m visiting a certain locale, your hotel may well make interesting memories for travelers by providing a simple souvenir of sorts.3 Ways Artificial Intelligence Will Change the Hotel Game
New technology platform PolyAPI shines light on AI’s potential. Hotels should join the race before they get left behind.How Artificial Intelligence is Reshaping The Hotel Industry
Don't sleep on these five emerging AI trends in hotels.VIP Experience: 5 Ways to Roll Out the Red Carpet for Your Restaurant’s Loyal Guests
Show your most loyal guests how much you value their business with these five tips.Ella Cafe Shows Mom-and-Pop Coffee Shops How It’s Done
Slow and steady wins the caffeine race: Find out how Florida favorite Ella Cafe became the most happening coffee spot in town.Guests Will Fall in Love With These 7 Unforgettable Valentine’s Experiences
From candles to rose petals, guests have seen it before. Make the most of love’s biggest day by serving something different.Attract Valentine’s Day Staycations – Get Inspired With 2024’s Top Romantic Destinations
From vacations to staycations, borrow from these exotic settings to bring the ultimate getaway directly to your guests.Personalizing the Multigenerational Bank Guest Experience
Loyalty programs, cash back rewards and tailored strategies for investing top the list of personalized banking preferences.
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