Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
After a long lull during the height of the pandemic, you can expect a wedding “boom” in 2022 and beyond. That means plenty of opportunities to make a great impression on wedding parties with personalized service.
In fact, it’s expected that 2.6 million couples will say their vows across the United States during the year, according to the Real Weddings Study, an annual report from wedding site The Knot. And the average wedding has about 110 guests, many of whom will need hotel rooms.
“The return of total wedding spend to pre-COVID levels is an indicator that the wedding industry is on the path to full recovery,” says Lauren Goodson, Senior Director of Insights at The Knot Worldwide stated in the report.
If your hotel will be the lodging of choice for some of these brides, grooms and guests, here are 5 ways to make sure wedding parties have an amazing stay for that special day:
When courting the wedding business, there are a few key elements to keep in mind: good communication and organization, compassion and understanding and acknowledgment of the fact that a couple chose you to be a part of a day they will remember forever.
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