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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Restaurant Owners: It’s Time to Move Past “Pandemic-Tipping”

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I waited tables for years, and feel a 20 percent tip shouldn't be the minimum at restaurants this far out of Covid.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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