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What is Scent Marketing and How Does It Attract Hotel Guests?

Emotions Perceptions and Feelings

Ritzy hotels use this subtle technique to leave their guests with a lasting impression. You can too.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

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6 Ways to Offer Concierge Service That Makes Your Hotel Stand Out From Competitors

Concierge

Offering the right kind of concierge services can sway guests to book at your hotel again instead of the hotels across the street.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

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"Read The Full Article Now"

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What Customers Expect from AI in Customer Service

Guest Experience Strategies

Modern customers are looking for real help from artificial intelligence.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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3 Ways to Prevent Turnover: More Than 50% of Quitting Employees Say Their Employers Could Have Done Something

Leadership

Involuntarily losing employees cost U.S. businesses a trillion dollars in a year.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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3 Ways to Make the Hotel Bar the Focal Point of Guest Experience

Insights

Don’t let the bar stools sit empty – encourage guests to spend on this often-overlooked amenity.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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Make 4 Classic Managerial Styles Work for You

Leadership

Update and adapt these leadership techniques to get the most out of your service team.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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5 Ways to Make Your Salon More Eco-Friendly

Best and Worst Practices

Turns out it is easy to be green, and sustainability can help you stand out from the competition.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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Retain New Hotel Staff in 5 Easy Steps

Leadership

Employees are more likely to stick it out and work hard when they feel like they belong. And it all starts with their training.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

Portrait

What Memory Do You Want to Leave Guests With?

Emotions Perceptions and Feelings,

The lasting impression can mean more business or you may never see them again. 

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

Avoiding Beginner Mistakes as a New Manager

Leadership

Even when management is the long-term goal, switching into that role isn’t easy.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.