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Handling Politics in the Guest Experience Role

Communication

Employees are people. Help them help themselves.

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How Artificial Intelligence is Reshaping The Hotel Industry

Competitive Intelligence

Don't sleep on these five emerging AI trends in hotels. 

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3 Ways Artificial Intelligence Will Change the Hotel Game

Communication

New technology platform PolyAPI shines light on AI’s potential. Hotels should join the race before they get left behind.  

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How Hoteliers Can Effectively Respond to Negative Reviews

Communication

Don’t ignore them. Show your potential guests how much you care and how willing you are to improve as a business.

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Upselling is an Art: 3 Emotional Intelligence Techniques to Seal the Deal

Emotions Archives

Don’t leave a sour taste in guests’ mouths by overselling. Upsell with class, and know when to back off.

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Keep Up With Hotel Trends Using These 4 Ideas

Competitive Intelligence

Prices are rising and guest satisfaction is decreasing.

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3 Ways Nature Nurtures the Guest Experience

Emotions Archives

Bring guests back to nature with easy environmental enhancements.

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3 Reasons to Bring Nonalcoholic Drinks to the Bar

Competitive Intelligence

Mocktails make money because everyone is included.

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3 Ways to Use AI and Tech to Provide Better Spa Service

Competitive Intelligence

These tech tools can help you offer your guests more personalized service and a more relaxing spa experience.

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4 Ways QR Codes Remove Stress from the Wait Staff at Your Restaurant

Guest Experience News

Self-ordering is increasingly common, and effective.

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