Tag Archives: call centers

4 Tips for Training Call Center Employees to Provide the Human Touch

Communications and Messaging

Customers calling agents for answers expect more than chatbot-like responses.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

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12 Calls Later, My Customer Service Issue Remains Unresolved

Communications and Messaging

These three businesses have a lot to learn about first-call resolution.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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Misinformation Kills: Conflicting Information Between Insurance and Medical Suppliers can Harm More Than Profits

Communications and Messaging

Receiving opposite answers from two customer service reps left me wondering whether my health insurance claim would be approved or denied.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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What is Call Center Concierge Service?

Concierge

Call center concierge service leads to greater customer satisfaction, reduces the number of callbacks to resolve issues and lowers operational costs.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.