Tag Archives: Competitive Intelligence

Offering Virtual Hotel Tours

4 Benefits of Offering Virtual Hotel Tours for a Better Guest Experience

Guest Experience Strategies

Providing potential guests with an immersive experience can boost sales and meet guests’ increasing expectations.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

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Paying an Influencer to Promote

When Is Paying an Influencer to Promote Your Hotel Worth It?

Competitive Intelligence

Plenty of wannabes want a free stay. But a real social media star can help sell plenty more rooms. 

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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Guest Technological Needs of Multiple Generations

Meeting the Guest Technological Needs of Multiple Generations

Guest Experience Strategies

Understanding and accommodating what each generation expects leads to satisfied guests who are more likely to book again.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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5 Things to Know About Bleisure Travelers

Competitive Intelligence

More travelers are combining business with pleasure: here's what you should know to win their business.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

Happy Staff, Happy Guests

Leadership

Making your hotel a great place to work is key to making it a great place to stay.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

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In What Ways do Hurricanes Impact the Hospitality Industry?

Leadership

Hurricane season in Florida goes through the end of the month, and the storm can wreak long-term havoc in the regions where they make landfall and beyond.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

Higher Employee Wages Linked to Improved Customer Satisfaction

Competitive Intelligence

A happy worker can mean a happy customer.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

5 Ways to Improve Your Restaurant Reviews

Competitive Intelligence

Take these steps to gain more reviews that promote your restaurant and attract new guests. 

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

How to Build Coffee Shop Loyalty with a Positive Guest Experience

Guest Experience Strategies

Try these tips for winning over guests who like to think of your coffee shop as a second home.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.

5 Ways to Grow Your Hotel Brand With Community Partnerships

Competitive Intelligence

Showing guests and potential guests that your hotel cares about its community can boost brand awareness, community goodwill and revenue.

Create, Ignite and Inspire experiences with Hospitality Excellence!

The GEM Journal is your own Guest Experience Manager, to take your guest and customer service habits, behaviors, and strategies to more meaningful, productive, and profitable levels of excellence.

We are excited to share the data, expertise, and insight we have gained from training more than 50,000 team members, managers, and leaders across a myriad of over 25 industries.

Our track record of evaluating each unique business holistically resulted in us defining what it takes to enhance all and any levels of service and guest experiences. This history and platform enable our team to present unique perspectives, focus, and engagement strategies while tying them to current news, trends, and practices.

Individual managers, leaders and employees who have the responsibility every day to create meaningful moments and experiences for each guest and customer as well as engaged and loyal employees must be reading the GEM!

Get your Free 30-day trial NOW!

"Read The Full Article Now"

Already a subscriber? Please login below.