Tag Archives: hotels

4 Ways to Better Gauge Guest Experience Than Just Google Reviews

Communication

They simply offer one snapshot and don’t paint the full picture.

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3 Ways to Embrace Diversity and Grow Your Guest Experience

Guest Experience News

A welcoming culture isn’t one size fits all.

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How Hotel Concierge Can Woo Travelers With a Local Touch

Concierge Section

If I’m visiting a certain locale, your hotel may well make interesting memories for travelers by providing a simple souvenir of sorts.

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The Top 4 Qualities Hotel Leaders Should Look for in Third-Shift Hires

Leadership

Hiring personnel have always lamented how hard it is to fill the third shift. But what exactly should they be looking for in an employee to help do so?

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How Hotels Should Respond to the AirBNB Revenue Collapse

Competitive Intelligence

Since the bubble is starting to burst, there are some specific ways to grab customers who might have stayed in an AirBNB in years past.

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6 Ways to Offer Concierge Service That Makes Your Hotel Stand Out From Competitors

Concierge Section

Offering the right kind of concierge services can sway guests to book at your hotel again instead of the hotels across the street.

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Want to Attract Younger Hotel Guests? Go Green

Competitive Intelligence

Sustainability is trendy among Gen Z and Millennials. Here’s how to make money while saving the planet.

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5 Ways to Embrace “Workation” Guests in Your Hotel

Competitive Intelligence

Inspire a work and play environment to maximize profits.

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Multi-Sensory Marketing: The Key to Guest Loyalty

Emotions Archives

Marketing your hotel to the five senses can build pleasant associations, trust and loyalty.

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Monetizing Wellness Trends: 4 Strategies Hotels Can’t Afford to Ignore

Competitive Intelligence

Holistic wellness is trending, and you don’t need to run a spa to cash in.

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