Tag Archives: tech

5 Tips for Managing Your Brand’s Online Reputation

Communication

Take these steps to stay ahead of competitors by staying on top of your company’s online reputation.

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First-Party Data Collection is Key to Providing a Better Customer Experience

Competitive Intelligence

Building trust with your customers must happen before they’re willing to share personal information that your company can use to enhance the customer experience.

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Brand’s Website Created a Frustrating Guest Experience

How One Brand’s Website Created a Frustrating Guest Experience – and How to Fix It

Guest Experience News

The human touch was the only thing that could turn around this guest experience that left a frustrated customer in its wake.

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4 Questions to Ask When Assessing Your Brand’s Digital Customer Experience

Competitive Intelligence

If your company’s digital customer support channels aren’t keeping pace with customer expectations, customers may move on to your competitors.

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5 Messages to Create Loyalty Program Engagement

Communication

These rewards program messages create trust and loyalty among guest members.

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5 Ways Protecting Your Hotel Guests’ Data Improves Revenue

Communication

Don’t put these security measures at the bottom of your to-do list.

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4 Ways to Create a Better Digital Customer Experience

Guest Experience News

Offering customers a seamless, helpful digital customer experience and paying attention to customer feedback are essential to building the ideal customer experience.

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What Customers Expect from AI in Customer Service

Guest Experience News

Modern customers are looking for real help from artificial intelligence.

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4 Tips for an Improved Digital Customer Experience

Guest Experience News

Implement these strategies for the optimal digital customer experience.

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5 Advantages of Hotel Concierge Apps

Communication,

Offering a digital concierge is one more way your hotel can stand out from competitors.

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