Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Hotel guests expect their rooms to be comfortable, clean, and hygienic. Maintaining and cleaning hotel rooms is crucial to ensure the safety and well-being of guests. Proper cleaning practices also prevent the spread of infectious diseases and can help maintain the hotel’s reputation.
Hospitality experts conducted a research study analyzing keywords that appeared under hotel Google reviews. They found that “clean” was one of the top words mentioned second only to “room.”
This study was conducted pre-pandemic, but since then, cleanliness is more important than ever to guests. A more recent study found that the role a clean room plays in hotel guest satisfaction reached an all-time high in 2020.
With that kind of pressure, it’s important to stay on top of your hotel’s hygiene. Here’s how to get started on the right path.
The first step for properly maintaining hotel rooms is to develop a cleaning protocol. This should cover all aspects of room cleaning including bedding, bathrooms, floors, surfaces, and amenities. The protocol should also include guidelines for staff to follow like the use of appropriate cleaning agents and equipment. The cleaning protocol should be updated and reviewed regularly to make sure it’s still effective.
Using the right cleaning equipment and supplies is essential to maintaining hygiene. Hotels should provide their cleaning staff with the necessary equipment such as vacuum cleaners, mops, and cleaning solutions. The cleaning supplies should be of high quality and effective in removing dirt, grime, and germs.
The hotel staff responsible for cleaning rooms should undergo regular training on cleaning protocols, equipment usage, and safety measures. Training should also cover proper techniques for cleaning different surfaces like carpets, floors, and bathrooms. The training should be ongoing with occasional refreshers.
As part of their protocol, hotels should implement a regular cleaning schedule for their rooms. This should cover changing bed linens, cleaning bathrooms, vacuuming carpets, and dusting surfaces. The schedule should be maintained to make sure that all rooms are cleaned regularly.
Consistent inspections should be a part of this schedule. Inspections should be conducted daily to ensure that any issues with things like plumbing or lighting are addressed as soon as possible.
High-touch surfaces like door handles, light switches, and remote controls can act as a breeding ground for germs and bacteria. To prevent the spread of diseases, these surfaces should be disinfected regularly with disinfectant wipes or sprays.
The bathroom is one of the most critical areas in a hotel room and should be given extra attention when cleaning. Cleaning staff should make sure that the toilet, sink, shower, and bathtub are totally clean for the next guest. The floors and walls are also important to check for things like mold, which can pose health issues to your guests.
Hotels should encourage their guests to report any issues or problems they encounter during their stay. By addressing these issues promptly, hotels can maintain their reputation and ensure their guests are satisfied with their stay. This way, even if there is a maintenance or hygiene issue, guests will feel listened to and taken care of.
Copyright © 2025 The Gem - All Rights Reserved.