Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
A proper British pub offers a relaxing environment that evokes a sense of homey comfort. I should know – since marrying a Brit, I have frequented many of them and can report firsthand that there’s nothing quite like experiencing the fun of a bar in the comfort of a living room.
So what exactly makes a traditional British pub so appealing?
Well, in America, we typically deal with the noisy, messy atmosphere of a bar or nightclub, and it can be overwhelming (especially when navigating sticky floors and grabby hands). Eating alone at home or going to that annoying friend’s house doesn’t have to be the only alternatives.
There’s another option: the pub.
The term “pub” is short for public house. The concept started in the 1400s as a way for visitors of Britain and British territories to have a decent place to eat, drink and rest. Often, these sections of inns or taverns were required by law to welcome weary travelers. Owners usually lived on the premises, and a lot still do to this day.
When I visited my first actual pub in Dover, England, I walked into what I initially thought was someone’s home – there were people sitting around a fireplace chatting while others ate at the bar or played card games and debated questionable shots at a billiards table.
The best part? Everyone was so freaking nice to each other.
The three areas where pubs stand out are their atmosphere, dining, and activities.
There’s no doubt the dining environment has a big effect on guests’ moods, therefore a direct impact on how much money they spend. The more comfortable someone is, the longer they will stay and better chance they will buy more food and drink.
Restaurant groups spend small fortunes on getting the decor just right to create the perfect setting. But what if it was as simple as a few worn down sofas and big, cushiony armchairs?
When considering those traditional pubs in smaller neighborhoods, it feels like you’re in someone’s real-life living room. There’s no pretense. No fake plants or gold-accented chandeliers. You’re lucky to even find four matching chairs at a single table. This quirky, authentic vibe sends a message to the guest: Let your guard down.
The food at a real pub should always taste like it’s cooked with love. Hearty, homemade meals satisfy even the most discriminating palates while soothing the soul. Pubs usually keep it simple with traditional British fare like bangers and mash (a tasty sausage and potatoes) or fish and chips (battered cod fried to perfection). Even “beans on toast” – quite literally baked beans served on toasted bread – is a joy to eat.
The crown jewel of pubs is their selection of draft beer. It’s the main event, and the sole reason many patrons come out in the first place.
My first sip of a freshly poured Boddingtons, which is called a “pub ale” and classified as an english pale ale, was a malty taste of beer heaven. I was used to having it from a can. Enjoying it where it was made meant all the difference. Diehard beer fanatics and Englishmen like my husband will always say there’s no comparison to what you can get in a true pub.
Everywhere you turn in a pub, people are connecting with each other. They are not on their phones. They do not have their laptops out. They are instead arguing about a football match or laughing loudly at a crude joke. I was thrilled by this sense of comradery when I started hanging out at English pubs.
If you sit next to someone you don’t know, you will end up knowing them well by the end of the night. The dining room tables make you feel like you’re at your own kitchen table, and the conversation flows in dimly lit areas across sofas and game rooms alike.
Usually someone’s friendly dog is walking around trying to find an opportune moment for a rogue piece of food to fall off a table.
Activities like quiz nights make trivia fun as patrons try to answer random questions with friends and family. Christmas caroling is another beautiful event that gathers everyone together for an evening of singing and boozing. There’s always something to do and someone to talk to, even if it’s the bartender or pub owner.
I wish there were more traditional pubs here in America. There are definitely British pubs that serve awesome food, but it’s really hard to find spaces that capture the charm of an actual small-town pub.
A lot of times, American pubs serve British food, British beer, and British decor, but it’s not actually homey. People still come to get rowdy or be on their phones, and we miss the sense of respite that the original public house was built to provide.
Find ways to make atmosphere, food, and activities a priority. People need connection now more than ever, and restaurants of all types can really hit the mark if they incorporate aspects that allow guests to feel like they belong.
As humans, most of us thrive on a sense of routine. Once someone feels like they’re wanted and they’re comfortable somewhere, they’re going to keep coming back.
At least, that’s how it is in England.
It will be some time before I go back to visit my favorite pub spots across the pond. Until then, I’ll keep searching for one here. Maybe one day a restaurant near me will apply these special touches, and then they will be my new favorite place to hang.
Copyright © 2025 The Gem - All Rights Reserved.