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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

The Impact of Cultural Shifts on Guest Expectations

Multiracial group of happy young friends bonding in London city - Multiethnic teens students meeting and having fun in Tower Bridge area, UK - Concepts about youth lifestyle, travel and tourism.

Cultural dynamics are continually evolving, influencing guest expectations and preferences.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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