The Top 5 Tech Solutions for Hospitality Customer Service

Gone are the days when guests needed a phone book and map to find their way around a new town. But are you using technology to your greatest potential in this technological renaissance?

Technology can streamline and expedite guest experience. However, technology can delay checkpoints when used incorrectly, making guests frustrated and impatient.

Here’s a look at five ways you can use technology to improve customer satisfaction at your hotel brand…

1. Self check-in kiosks

Things go wrong when traveling all the time. A guest’s flight gets delayed, or maybe the Uber driver took the long route. Setting up self-check-in kiosks can help expedite the check-in process tremendously for stressed-out guests. One restaurant and hospitality technology company leading this technology is Appsuite.

2. Mobile device door keys

Some guests feel embarrassed to ask for a new room key after losing their original. Hotels around the country have already started implementing this practice, allowing guests to use their phones rather than running to the front desk.

3. Stretch WiFi a little further

Guests love WiFi, and when it doesn’t work, it’s one of the most common complaints. A solution to this tech dilemma is to install WiFi routers. These routers can help guests connect to your WiFi network and create their own hotspots.

4. Guest apps

This is a great way to keep people coming back. Guests in town for a conference or convention can use your app to create their itinerary and even host a map. It’s also a great way to spread awareness of promotional offers to guests in loyalty programs.

5. Online access to change the room temperature

This piggybacks on the above suggestion. Technology allows guests to control their room temperature from their hotel app.

Hilton does, and the hotel chain also allows guests to change lighting and TV settings without getting out of bed.