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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

This CEO Knows the Secret Sauce to Selling Luxury Hotels

Close up of hotel receptionist giving room cardkey to African American hotel guest.

Glitz and glamour only go so far. At the end of the day, it’s all about how you treat guests.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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