Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Have an unused or unloved space that needs a new purpose?
Amenities are an important element for drawing new customers in. They can be the deciding factor between one hotel and its competitor. There are certain amenities that guests come to expect, like a pool or a gym, but offering something unique will get their attention.
Consider these additions for your guests to enjoy.
Kicking back and relaxing with a book is one of the joys of a vacation, so why not offer them right in the hotel?
Captivate guests with a curated collection of books to choose from. Showcasing classics on vintage wooden shelves or offering a kid-friendly space with room for book readings – these are all ways to create a thematic experience that will live on in guests’ memories.
Alternatively, let the guests do the curating. Create a space for guests to take books left by previous visitors and leave their own for future visitors. Guests will feel more engaged with the hotel as a whole, and they’ll leave with a new book to read.
As far as relaxation goes, it’s hard to beat a spa. Guests looking to truly unwind will have a hard time saying no to this amenity.
While spas aren’t too difficult to come by while shopping around for hotels, few go beyond a pool or two. Really take the experience up a notch by offering skin care and massages by appointment.
Spas can be advertised as a pleasant experience for couples to share.
Nail salons are great for the whole family.
Saunas and steam rooms will keep guests warm and comfortable during the colder months.
Spas don’t have to be basic. Offering a variety of services and ways to relax can make this amenity really special.
Don’t stop at just allowing pets. Be pet friendly.
Pet-friendly hotels are a major draw for guests that just can’t leave their furry friends behind. But dogs can’t come along for every part of the vacation, nor should they be left in the hotel room alone all day. That’s why offering a daycare is an all-around win for pet owners.
When it comes to ensuring that pet guests enjoy their stay, too, it doesn’t have to stop at the daycare. Off-leash areas and dog treats in the reception area expand the experience to other areas of the hotel.
Also consider branded items like water bowls and bandanas for guests to take home with them.
Other pet-centric spaces could include a pet salon or a bakery full of treats to purchase for your dog or cat.
The uses for a shared kitchen space are endless.
Leave it open for guests all hours of the day (with temporary closures for cleaning). Visitors will enjoy getting to save money on meals, and they’ll be able to socialize.
Alternatively, keep the area reserved for cooking classes and other events. Give guests the unique experience of learning a new skill without leaving the hotel. Bring in renowned chefs to amp up the excitement.
Wine tastings and pop-up restaurants are other great ways to engage guests with this space. Exciting spaces make a hotel more enticing. A resort with lots to offer will stand far above competitors.
By offering unique and fun amenities, the hotel becomes more than just a place to stay. It becomes an experience.
Copyright © 2024 The Gem - All Rights Reserved.