Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
There’s one non-negotiable when it comes to tapping into the remote work trend: fast, free internet.
I recently stayed at a 4-star boutique hotel on the coast of Uruguay, looking for a quiet place to get some work done before a long trip home. I had a spacious room and a balcony with great views of the country’s famous sunsets. But my delight ended when it came time to work. My internet connection kept cutting out, forcing me to go into offline mode while writing in a Google doc. I later tried to stream a video, which froze intermittently. Finally I gave up, shut my laptop and grabbed a book.
Clunky, expensive or malfunctioning internet service can seriously affect guests’ ability to get work done, and their opinions of your property. “For post-pandemic travelers, a reliable internet connection is a utility, not an amenity,” USA Today travel writer Christopher Elliott wrote recently. “It should be fast and stable.”
But a 2022 report on a survey of hotel guests found that many regularly encounter these problems with hotel internet:
Other common issues include poor security and lack of tech support when things go wrong. Here are 4 ways to improve your internet to attract and serve guests who depend on connectivity:
Investing in lightning fast, secure, easy-to-use internet access is key to creating better guest experiences, getting great reviews and keeping travelers coming back to your property.
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