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What Hospitality Leaders Can Learn from 1-800 Contacts’ Gajillion Percent Promise

JEMBER, EAST JAVA, INDONESIA, JUNE 09, 2018. 1-800 Contacts app in play store. close-up on the laptop screen.

The eyewear retailer’s legendary customer service commitment is a masterclass in guest experience. Here’s how hospitality leaders can apply it.

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past seven years, Pye has worked as a finance reporter before diving into the world of guest experience. As a former hospitality hero himself, Pye draws on his time bringing restaurant guests the best experience for the buck. If there’s one thing his work as a finance and hospitality reporter have in common – it’s money.
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