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What is a Les Clefs d’Or concierge?

Concierges that attain Les Clefs d’Or membership are highly respected in the hotel industry.

When hiring a concierge for your hotel, you can count on a Les Clefs d’Or concierge to offer your hotel guests an outstanding concierge and hotel experience.

Les Clefs d’Or concierges stand out in the hotel industry due to their experience, training and meeting the high standards that win them the coveted crossed golden keys pin on their lapel.

“The greatest differentiator in the world of luxury travel is a Les Clefs d’Or concierge,” said Leigh Anne Dolecky, president of Les Clefs d’Or USA in a message on its website.

“There’s a reason why only a select number of concierges earn the right to wear the world-famous ‘crossed keys,’ and that’s because we’re recognized as the very best at delivering outstanding service,” Dolecky said. “Les Clefs d’Or guests enjoy the benefits of our endless creativity and incomparable devotion to making every moment memorable.”

What makes a Les Clefs d’Or concierge different?

Before someone can become a Les Clefs d’Or concierge, they must have been in the hotel business for at least five years and worked as a concierge for at least two years. Next, they must attend at least eight of the 12 monthly regional committee meetings in a year.

Once the concierge completes those steps, they can apply to get their crossed keys, which designate their Les Clefs d’Or membership. But the process doesn’t end there.

The concierge must then go through a three-month process of being assessed by other members. They must also pass a written examination. Each November, new members are presented and approved based on a vote of the national committee.

If a Les Clefs d’Or member stops being a full-time concierge, they must return their crossed keys. Should they return to being a full-time concierge within five years, they must repeat the entire process to regain the crossed keys and once again become a Les Clefs d’Or concierge.

A Les Clefs d’Or concierge “has an eye for detail, ensuring that the stay of this guests runs smoothly from A to Z,” said Francis Bélanger, a  Les Clefs d’Or concierge at Le Germain Hotel Quebec, in an interview on the Germain Hotels Blog about what it means to be a Les Clefs d’Or concierge.

“He will accompany the guest even before his stay, as well as after his stay,” said Bélanger. “Les Clefs d’Or is an international association with a work ethic and a professionalism whose reputation is undeniable.” A Clefs d’Or concierge also has access to help from anywhere in the association’s global network.

“With a Clefs d’Or concierge, you also know that the suggestions he gives you will not be a tourist trap. We have rules to follow,” says Bélanger.

A Clefs d’Or concierge instills guest trust

“When travelers see the golden keys, they know they’re being assisted by an extraordinarily well-trained professional, according to Les Clefs d’Or USA.

“We have the skills, knowledge base, and contacts to open doors for both leisure and business travelers alike — from hidden local treasures to experiences in every corner of the world, you can count on us.”