Why Hotel Concierge is a Science and Art Form That Should Never Die

Your guests will keep coming back if you provide the best service possible.

The role of a hotel concierge is to provide guests with amazing service, making their stay as enjoyable and convenient as possible. A good hotel concierge is a vital component of any high-end hotel.

They should be experts in providing guests with the most personalized and memorable experiences possible. They go above and beyond to ensure that guests have a comfortable, enjoyable, and hassle-free stay.

Hotel concierges should also be experts in the areas they’re working in. Not only should they be able to call cabs and help with bags, but they should also suggest local events and attractions.

A lot of this information can but found online, but don’t worry, technology isn’t replacing their role. Not only did most concierges in a study say that technology helped them serve guests better, but guests are still relying on concierges to provide that information. Sometimes it just feels easier to ask a person instead of Google.

So what does make a concierge so vital?

1. Getting personal

Hotel concierges are dedicated to providing a personalized experience to each guest. They should take the time to learn about each person’s needs, preferences, and interests. That way the guest’s experience is tailored exactly to them.

A high-end concierge will ask questions and take notes to make sure every guest has the perfect stay.

2. Inside knowledge

Hotel concierges, unlike their guests, live in the area and are much more familiar with what goes on.

They know the best restaurants, the hidden gems, and the best attractions. They can provide guests with detailed and informed recommendations and can make reservations and arrangements on their behalf. They are also knowledgeable about events happening in the city, such as concerts, festivals, and shows, and can provide guests with access to tickets.

3. Convenience

A good hotel concierge is there to make guests’ lives easier. They can help with everything from making travel arrangements to booking spa appointments.

They can also arrange transportation, provide directions, and offer advice on the best ways to navigate the city. A concierge should be able to help guests 24/7 and ensure that they are never left to deal with any problems on their own.

4. Save guests time

A good hotel concierge can help save guests time by handling everything from booking a restaurant reservation to arranging a private tour of the city. This means that guests can spend their time enjoying their stay rather than navigating a new city and all its intricacies.

5. Safety

A hotel concierge is also responsible for ensuring the safety and security of guests. They can advise guests on the safest areas of the city to explore and can provide recommendations on trustworthy transportation services. In case of an emergency, a good concierge is trained to handle any situation.