Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Why I Won’t Return to This Pricey Hotel that Failed to Live Up to Its Marketing

Unrealistic images that don’t live up to a hotel’s reality can lead to dissatisfied guests who feel they were duped into paying a steep price for a budget hotel.

Stay ahead of the news

In the hospitality profession, staying up to date with the latest news is key to your success. You need to know what’s happening in the industry ASAP. We provide the information you need to stay a step ahead.

  • Access to Industry News
  • Access to Industry Events
  • Access to Custom Alerts

Get Your FREE 30 Day Trial Today

"Read The Full Article Now"

Already a subscriber? Please login below.